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J. E. Hannay, K. S. Fuglerud, and B. M. Østvold. "Stakeholder Journey Analysis for Innovation." In Universal Access in Human-Computer Interaction. Applications and Practice, edited by M. Antona and C. Stephanidis, 370-389. Springer International Publishing, 2020.PDF icon hannay2020_chapter_stakeholderjourneyanalysisfori.pdf (3.08 MB)